At this moment, do not provide bonuses by refunding the fee with the first payout share.
A refund of the initial fee is possible if:
You are on phase 1 of your challenge, and there is no trading activity on the account you have purchased
The account is not older than 30 days from the date of initial purchase
If you begin trading on your challenge, on one of our offered models, you are no longer eligible to request a refund.
How to receive a refund
You can request your refund by contacting our support at [email protected]
All refunds are issued through the original payment method. This process usually takes 2-5 business days for the funds to arrive in your bank account.
If you have chosen the cryptocurrency payment option, we are unfortunately unable to process a refund, even though you did not place any trades on your account. The reason is strict AML (Anti-Money Laundering) security measures. To avoid legal issues, we had to stop processing crypto refunds at this time.
Also, it is important to note that there is no maximum number of trading days or time limit; however, after 60 days of inactivity, the account is disabled and there is no entitlement to a refund.
To avoid this deactivation, you need to place at least one trade in this period. This applies also to newly purchased accounts on which you did not place any trade.
Chargebacks/Disputes
A dispute occurs when a user requests a reversal of a payment with their financial institution.
Please note that any form of dispute arising goes against our Terms & Conditions, and might result in actions such as:
Termination of your active accounts
Cancelation of all active payouts
Permanent ban from our service
While we understand that issues like double charges, unauthorized transactions, or undelivered accounts may arise, we encourage you to contact us before initiating a formal dispute. Please reach out to our team at [email protected], and we will determine if there is a solution for you based on our Refund Policy.
How to delete your personal account:
You can request to delete your personal account by contacting our support at [email protected]
After this request, you will lose access to your E8x account
E8 Markets Right to Terminate Personal Account
E8 Markets has full authority to terminate contracts and deactivate your personal account if there's any breach of our Terms & Conditions. This could result in account deactivation, the forfeiture of any funds, and possible bans from accessing E8 Markets services.